Customer Support
Get Control, Inc. is committed to the satisfaction of our customers.
If you have not already done so, please take a moment to register your GCI products on our Product Registration page.
Reporting a Problem
If you experience problems with your registered GCI product, please do the following:
- Determine your product's part number and serial number
- Note the expected behavior of the product
- Note the actual behavior of the product
- See our Warranty Policy page to determine if the product is still under warranty
- Contact GCI to report the problem (see Contacting Customer Support, below)
- Make a note of the RMA# that GCI assigns to your product, and follow our instructions for returning the product
Remedies
Once GCI has identified the cause of your product's problem, we will attempt to repair the product. If repairs are very expensive or very difficult, GCI may elect to replace the product instead of repairing it.
If your warranty expired before you reported the problem, a GCI representative will contact you regarding the cost of repairs or replacement. We will solicit your approval before repairing the product.
If your product is still under warranty (see our Warranty Policy page), you will not be billed for any repair or replacement expenses. If your product's warranty has expired, you will be billed for the full cost of repairs.
Contacting Customer Support
In order to service your request, GCI representatives will require the following information. Please include it in your email, or have it ready when you call.
- Product's part number
- Product's serial number
- Expected behavior (what was it supposed to do?)
- Observed behavior (what does it do that indicates a problem?)
- Your name
- Your company's name
- Your email address or phone number
GCI's customer support representatives are available between 8am and 5pm, Arizona time (GMT-0700) Monday thru Friday, except for US holidays.
| Phone | (480) 539-0478 |
| support@getcontrol.com |